This page clearly explains how your personal data is collected, stored, and protected on the u88 platform.
Welcome to u88. Please read this privacy policy carefully before joining our platform. It explains what data u88 collects, why we collect it, how we use it, and the steps we take to keep your information safe. We believe your personal data is your asset — and protecting it is our responsibility.
This Privacy Policy applies to all registered and non-registered users of the u88 platform (website and mobile app). By continuing to use the platform, you are considered to have accepted this policy.
Various types of data are collected when you register and use the u88 platform. This information is gathered to improve your experience, ensure security, and meet legal obligations.
Information you provide during registration includes:
Some information is collected automatically while you use the platform:
In some cases, we may receive information from third parties, such as:
U88 never stores your full card number, PIN, or password. Payment information is always processed in encrypted form and all transactions are completed exclusively through secure payment gateways.
U88 uses collected data only for specific, legitimate purposes. It is never sold to third parties without your consent.
To the email address and mobile number you provided, we may send:
You can unsubscribe from promotional emails or SMS at any time. This can be done through your account settings or by contacting support.
U88 never sells your personal data to third parties for commercial purposes. However, limited information may be shared in specific circumstances.
Limited data may be shared with third parties necessary for service delivery:
When legally required to comply, we may need to disclose information in the following cases:
U88 never sells or transfers your data to advertisers, data brokers, or any unrelated third parties.
U88's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.
You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain platform features. Cookie management on the mobile app can be handled through your device's app settings.
U88 uses industry-leading security measures to protect your data. Our data centers hold internationally recognized security certifications.
U88 retains your data for as long as your account remains active. After account closure, certain data may be kept for up to 5 years to meet legal obligations. Once that period ends, your data is securely deleted.
In the event of a data breach, u88 will promptly notify all affected users and take every necessary step to minimize harm. Our incident response plan is activated immediately in such cases.
Use a strong password, keep 2FA enabled, and contact support immediately if you receive a login alert from an unrecognized device.
U88 believes every user has the right to full control over their own data. Under international data protection laws, you have the following rights:
To exercise these rights, contact the u88 support team. We are committed to responding to your request within 30 business days.
U88 is a responsible gaming platform. Our services are strictly for individuals aged 18 and above. We actively prevent minors from registering.
If an underage user's account is identified, the account will be closed, all associated data will be deleted, and appropriate legal action will be taken.
U88 reserves the right to update this privacy policy as needed. Users will be notified of any significant changes via email or platform notification in advance.
For any privacy-related questions or complaints, please contact our support team. Our dedicated privacy team processes your requests promptly.
Email: [email protected]
We respond within 7 business days for general requests and up to 30 business days for complex ones.
A quick overview of what data is used, where, and why.
| Data Type | Reason for collection | Shared with Third Parties | Retention period |
|---|---|---|---|
| Name & Identity Information | Account creation and KYC verification | For KYC services only | 5 years after account closure |
| Email address | Communication & security notifications | Not shared | For as long as the account remains active |
| Mobile number | OTP and security verification | Limited to SMS service | For as long as the account remains active |
| Payment Information | Transaction processing | To Payment Gateways | As required by law |
| IP and device information | Security & Fraud Prevention | For Security Services | 1 year |
| Gaming Activity | Service Improvement & Responsible Gaming | Not shared | 2 years after account closure |
| Cookie Data | Personalized experience | Consent-based | Session or 30 days |
We don't just follow the rules — we're committed to earning your trust.
All your data is protected with AES-256 encryption — the same technology used by the world's leading banks and government agencies.
You have the full right to view, correct, export, or delete your data. Submit a request to support at any time.
Every step — what data is collected, why, and where it goes — is clearly stated in this policy. No hidden agendas.
U88 never sells your personal data to advertisers or data brokers. This is a core principle we uphold.
We are committed to responding to all privacy-related requests within 7 to a maximum of 30 business days.
U88 manages your data in accordance with GDPR, PCI DSS, and ISO 27001 — the world's highest standards for data protection.
Your privacy is our top priority. Join u88 today and enjoy a gaming experience with the highest level of security. Registration is completely free and takes just a few minutes.